Frequently Asked Questions (FAQ)
By default, our items are in Grade A condition. Some items are labelled as Grade B, these may have minor cosmetic defects but are fully functional. For more information on our grading please check here.
All items containing batteries are checked to have a minimum of 80% charge capacity and under 500 cycles. If the battery displays any Service or Replace warnings during the 1 year warranty period, it will be replaced free of charge.
Returns and Support
We provide a 1 year return to base hardware warranty with all of our items. In the unlikely event that your item suffers from an issue we will arrange for collection, repair and return of the item.
You are welcome to return any purchase, just let us know within 14 working days. For UK orders we can send a free returns label that can be used at any DPD Drop off point.
Reporting an Issue
Should you have an issue you can contact a member of our team by emailing firstname.lastname@example.org, or give us a call on +44 (0) 208 819 3244. Please have your invoice or order number ready so that we can lookup your sales record.
We accept all major credit and debit cards along with Paypal and Bitcoin. We also accept payment with bank transfer, get in touch at email@example.com if you require a pro forma invoice.
We work with Paypal Credit to offer 0% finance over 4 months on all purchases over £99. Find out more here.
Invoicing and VAT
All sales include 20% UK VAT and come with a full VAT invoice.
Zero-Rated EU Sales
For businesses registered for VAT in EU countries other than the UK we can deduct 20% UK VAT prior to sale. Please email us at firstname.lastname@example.org with your VAT registration number and registered address to obtain a zero-rated VAT invoice.
We offer free UK Next Working Day delivery with DPD Local.
- This service is fully trackable and provides a 1 hour delivery time slot.
- In-flight options allow you to redirect your parcel to the nearest DPD Pickup shop if you aren’t available to sign for the item.
- Pre 12 and weekend delivery options available at checkout
- For more information check here.
We offer both Economy and Express international shipping options that starts from £9.99. For more information check here.
We offer same day dispatch on weekday orders placed before 1pm.
We use bespoke packaging developed specially to protect our items whilst in transit. It is always a good idea to hang on to this packaging in case you decide to return the item, if you decide to dispose of the packaging then it is fully recyclable. Items do not come with their original packaging.