Our Grading Process

Product conditions

All of our devices are fully functional and come with a one-year warranty. Our grading relates to the physical condition of our devices, we keep it simple with two grades; A and B, explained below.

Grade A

By default, our refurbished Macs are in grade A condition. This means that both the body and screen will be in very good condition. There might be light signs of use, such as minor surface wear on the base or corners of the body.

Please see some example condition photographs below, click to enlarge 🔎.

Grade B

Grade B devices have minor cosmetic imperfections. This means that the chassis might have a scratch, scuff or small dent. Or the screen might have a hairline scratch or light surface wear.

Our Grade B stock is a great option if you are budget conscious or looking to get the best bang for your buck.

Please see some example condition photographs below, click to enlarge 🔎.

Battery Condition

We are particularly careful about checking battery life. That’s why, unlike others in the industry, the batteries of the devices we sell are under 500 cycles and are within 80% or higher full-charge capacity.

Any issues with the health of the battery are covered under our one-year warranty. If you’re unhappy with the battery life of your device, we’ll run a remote test to make sure the battery is running as expected, and if it isn’t, we’ll replace it free of charge.

Inspection Process - Expert Technicians

 

To ensure every aspect of the device works as intended, we follow an inspection procedure developed in-house, in which our expert technicians carefully examine each component of the Mac.

 

Frequently Asked Questions

What is Grade B?

Grade B devices have minor cosmetic imperfections. This means that the chassis might have a scratch, scuff or small dent. Or the screen might have a hairline scratch or light surface wear.

Can I see a photo?

We have multiple items in stock for the majority of our products and often sell multiples each day, so we do not provide details or photographs for individual machines.

Can I come and look at the Mac?

No, unfortuntaly not. We are an online business so do not have a shop or store that customers can visit.

Do grade B devices run slowly?

No. All of our devices are passed through our strict inspection and refurbishment process and supplied with the same one-year warranty. Grade B stock is a great option if you are budget conscious and/or looking to get the best bang for your buck.

What is a battery cycle?

When you use your Mac notebook, its battery goes through charge cycles. A charge cycle happens when you use all of the battery’s power – but that doesn’t necessarily mean in a single charge. Batteries are designed to function at peak performance up to a certain cycle count, after which it's expected to diminish. The batteries in modern Macs are deigned to retain up to 80% of their original charge capacity at 1000 cycles. At Hoxton Macs, all devices are checked to ensure all batteries have below 500 battery cycles and the full charge capacity is above 80% to ensure battery runtime is not going to affect your productivity on the go. Learn more here.

Do Hoxton Macs devices come with any warranty?

Yes. We provide a free one-year warranty where faulty goods are repaired or replaced with goods equal or greater in specification. If you’re unhappy with the battery life of your device, we’ll run a remote test to make sure the battery is running as expected, and if it isn’t, we’ll replace it free of charge. Learn more here.

 

The chassis might have a scratch, scuff or small dent.

 

The chassis might have a scratch, scuff or small dent.

 

 

The chassis might have a scratch, scuff or small dent.

 

 

The screen might have a hairline scratch or light surface wear