Troubleshooting a device always involves following a series of steps to help identify and resolve an issue. However, it’s important to first confirm the exact model of your device. This ensures that the guidance and testing steps you follow are accurate and tailored to your specific hardware. This guide will help you to determine your model.
💡 Why Is This Important?
Since specific steps, tests, and resets can vary depending on the Mac model, it’s important to identify your device first to ensure the correct troubleshooting process.
Using About This Mac
- Switch on your Mac and login to your device.
- Click the Apple menu () located in the top-left corner of your screen.
- Select About This Mac
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It’s important to take note of your Mac’s model, processor, production year, and the version of macOS currently installed.
Locating the Serial Number on the device
If the device fails to power on then you can follow this step to determine the model you have.
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Find the serial number on your device this 11-character number is usually printed on the underside of the Mac.
- Search the 11-digit number via Apple's website, linked here.
⚠️ Important: For iMac, the serial number is located on the underside of the stand. Before checking, ensure the device is powered off and all cables and peripherals are disconnected. Handle the device with care to avoid any accidental damage.
Using Apple's Website
Apple provides a comprehensive list to help determine what device you have, linked here.
Checking your invoice/order details
If you’ve ordered a device from Hoxton Macs, you will have received a full VAT invoice and order confirmation, including the serial number and model of the device purchased.
