Apple launched its Self Service Repair program in 2021 in the United States and expanded it to the UK in 2022. The initiative was created in response to the growing Right to Repair movement, which encourages manufacturers to give consumers more control over repairing their own devices.
Through this program, Apple now allows customers to purchase genuine parts and rent professional-grade tools, empowering users to complete repairs themselves and potentially save both time and money.
But how exactly does the process work and is it right for you? This guide walks you through each stage, from diagnosing your device to returning your replaced components.
Identify the Issue With Your Device
Unless the issue is obvious (such as a cracked screen), identifying the problem can be challenging.
If your device is a Mac, the first step is to run Apple Diagnostics, which will detect any potential hardware faults. To run Apple Diagnostics, follow the guide here. Once the test is complete, make a note of the error code and look it up here to see what it refers to.
If you’re still unsure or no codes were present, visit an Apple Store or Apple Authorised Service Provider for a diagnostic test. They’ll provide a detailed report explaining the issue and the expected repair cost.
With this information, you can compare Apple’s repair quote with the cost of ordering parts yourself through the Self Service Repair program.
How to USe Apple Self Service Repair
Once you know the repair you need, go to the Apple Self Service Repair website.
Follow these steps:
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Select New Order
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Choose your product or enter your device’s serial number. If your device won’t power on, you can find the serial number on the base of the device.
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Open the Repair Type dropdown and select the required repair
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Choose the part you need and Add to Cart
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Select Find the repair manual ID
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Open the manual for your device and locate the Manual ID
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Return to the website and Submit the ID to confirm the part
Each repair includes a link to Apple’s official manual. Reading this carefully before you purchase parts is essential, it ensures you understand the repair’s complexity and requirements.
Review the Repair Manual and Gather Your Tools
Once your part is added to the cart, review the repair manual in full. You’ll find:
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Step-by-step repair procedures
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Safety instructions
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A list of required specialised tools
After reading the manual, decide whether:
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You already own compatible tools
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You need to rent Apple’s professional tool kit
Apple offers a weekly tool-rental service, which is often more cost-effective than buying individual tools. Using improper tools may cause further damage, so make sure you have everything you need before you begin.
When you're confident you understand the repair, proceed through checkout.
Complete the Repair at Home
When your parts and tools arrive:
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Reopen the repair manual
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Follow each step slowly and precisely
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Double-check each action before moving on
Take your time, many Apple repairs require patience, careful handling and attention to detail.
Important:
Some repairs require you to contact Apple Self Service Repair to complete System Configuration, which pairs your new part with your device. Instructions will be included with your order.
If you run into issues, you can contact Apple Self Service Repair directly for assistance.
Return Replaced Parts and Rented Tools
Apple encourages sustainability by offering credit refunds for certain replaced components. To return parts:
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Log in to your Self Service Repair account
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Go to My Orders
- Select Details for the relevant order
Here you’ll find instructions for returning your replaced parts and, if applicable, your rented tool kit.
Be sure to return any rented tools within the rental period to avoid additional charges.
Is Apple Self Service Repair Right for You?
The Self Service Repair program gives customers access to genuine Apple parts and tools. It’s an excellent option for:
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Technically confident users
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Anyone looking to save money on repairs
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People who want to extend the life of their Apple devices
However, before committing, consider the total cost. If the repair is close to the price of a refurbished device, it may be more cost-effective to replace your device instead of repairing it.
At Hoxton Macs, we offer a wide range of refurbished Apple products including MacBook, iMac, Mac mini, Mac Studio, iPhone, and iPad. If you choose to replace your device, remember to recycle your old one responsibly at your local recycling centre. You can find your local recycling centre here.
FAQ
Which devices are supported?
A variety of iPhone, iPad and Mac models are included. Availability varies by country. Check the Self Service Repair website for the latest list.
Do I need technical experience?
Not necessarily. Apple’s manuals are detailed and beginner-friendly. However, some repairs require precision and specialised tools.
Are the parts genuine?
Yes. All components sold through the Self Service Repair website are official Apple parts the same used in Apple’s own repair centres.
Can I rent tools?
Yes. Apple offers weekly rentals that include all specialised equipment required for your repair.
How long does shipping take?
Most parts and tools ship quickly, typically within 1–3 business days, depending on your region.
What happens to my old parts?
Some components qualify for credit refunds when returned. Apple provides instructions and packaging materials if your part is eligible. Check out your order details in your self service account for more infomation.
Apple doesn’t offer parts for my older device. What are my options?
If your model is no longer supported, you may want to explore suppliers like Replace Base, which offer compatible components for older Apple devices. Alternatively, you can recycle your broken device and save by purchasing a refurbished model from Hoxton Macs.
